Privacy Policy

This privacy policy describes how Gully Grub Cafe collects, uses, and protects personal data when you use our online platform or interact with our services. We are committed to protecting your privacy and handling your personal data in a transparent and lawful manner.

1. Information We Collect

We may collect different types of personal data from you in connection with your use of our site and services:

Information you provide directly:

This includes data you provide when you place an order, make an inquiry through a contact form, register for an account (if available), sign up for newsletters, or interact with us in other ways. This may include your name, contact details (such as address or phone number if required for delivery/pickup), order details, and payment information (processed via secure third-party providers).

Information collected automatically:

When you visit our site, we may automatically collect certain information about your device and usage. This includes your IP address, browser type, operating system, referring URLs, pages viewed, links clicked, and other usage data. This information is primarily collected through cookies and similar tracking technologies.

2. How We Use Your Information

We use the information we collect for various purposes, including:

To provide and manage our services, including processing orders, managing bookings, and facilitating pickup or delivery.
To communicate with you regarding your orders, inquiries, and updates about our services.
To operate, maintain, and improve our site and services.
To understand how you use our site and analyze trends to enhance your experience.
To comply with legal obligations and protect our rights.
If you have opted-in, to send you promotional materials, offers, and news about Gully Grub Cafe (you can opt-out at any time).

3. Legal Basis for Processing (for users in regions subject to specific data protection laws like GDPR)

We process your personal data based on specific legal grounds, including:

Performance of a Contract: When processing is necessary to fulfill an order or provide a service you requested.
Legitimate Interests: When processing is necessary for our legitimate business interests, such as improving our services, preventing fraud, or marketing (where permitted by law), provided these interests are not overridden by your data protection rights.
Legal Obligation: When processing is required to comply with applicable laws and regulations.
Consent: When you have given clear consent for a specific processing purpose, such as receiving marketing communications.

4. Sharing Your Information

We do not sell your personal data to third parties. We may share your information with:

Service Providers: Trusted third-party companies that perform services on our behalf, such as payment processing, website hosting, data analysis, delivery services, and customer support. These providers are contractually obligated to protect your data and only use it for the purposes specified by us.
Legal Requirements: If required by law, court order, or governmental regulation.
Business Transfers: In connection with a merger, sale of assets, or other business transaction involving Gully Grub Cafe.

5. Data Retention

We retain your personal data only for as long as necessary to fulfill the purposes for which it was collected, including for the purposes of satisfying any legal, accounting, or reporting requirements. The retention period varies depending on the type of data and the purpose of processing.

6. Your Data Protection Rights

Depending on your location and applicable data protection laws (such as the GDPR), you may have certain rights regarding your personal data. These rights may include:

The right to access the personal data we hold about you.
The right to request correction of inaccurate or incomplete data.
The right to request erasure of your personal data under certain conditions.
The right to restrict the processing of your personal data under certain conditions.
The right to object to the processing of your personal data under certain conditions.
The right to data portability (to receive your data in a structured, commonly used, and machine-readable format).
The right to withdraw consent at any time where we rely on consent as the legal basis for processing.

To exercise any of these rights or if you have questions about our data practices, please contact us using the physical address provided below.

7. Data Security

We implement appropriate technical and organizational measures designed to protect your personal data from unauthorized access, use, alteration, or destruction. However, please note that no internet transmission or electronic storage method is 100% secure.

8. Third-Party Links

Our site may contain links to third-party websites. This privacy policy does not apply to those external sites. We encourage you to review the privacy policies of any third-party sites you visit.

9. Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal data from children without parental consent. If you believe we have collected data from a child, please contact us.

10. Changes to This Privacy Policy

We may update this privacy policy from time to time. We will post the updated policy on this page. We encourage you to review this policy periodically for any changes.

11. Contact Us

If you have any questions or concerns about this privacy policy or our data practices, please contact us in writing at our physical address:

Gully Grub Cafe
15B Ferguson College Road,
1st Floor,
Pune, Maharashtra,
411004
India